The NHS Long Term Plan for Cancer states that "where appropriate every person diagnosed with cancer will have access to personalised care, including a needs assessment, a care plan and health and wellbeing information and support".

A 'one-size-fits-all' health and care system simply cannot meet the increasing complexity of people’s needs and expectations. Personalised care is based on ‘what matters’ to people and their individual strengths and needs.

Our work includes working in partnership with health care professionals to develop best practice guidelines. 

We are working with commissioners and providers of cancer services to ensure the four main personalised care interventions are available for all cancer patients. These four are:

An Holistic Needs Assessment (HNA) is offered following a cancer diagnosis and provides an opportunity to ensure people’s physical, practical, emotional and social needs are identified and addressed at the earliest opportunity.

The Macmillan Holistic Needs Assessment e-learning has been created to help and support key workers in the delivery of effective and supportive Holistic Needs Assessment (HNA) and care planning.

Find out more about Holistic Needs Assessments.

We have created a guidance and resource pack for healthcare professionals in collaboration with a number of partners and patient representatives. It provides top tips for you to deliver virtual health and wellbeing support, outlines the key elements to include, and also provides details of resources available for patients across Surrey and Sussex. View the Virtual Health and Wellbeing Guidance and Resource Pack.

The pack covers accessible information about emotional support, coping with side effects, financial advice, getting back to work and making healthy lifestyle choices. This support will be available before, during and after cancer treatment. This may be via group or one-to-one interventions and could be delivered in person or remotely.

Macmillan Delivering Virtual Health and Wellbeing Events is a toolkit for professionals to support the delivery of health & wellbeing or information & support events/groups online. 

You can also find Health and Wellbeing information for patients on the Health and Wellbeing page. It includes short films from healthcare professionals giving top tips on subjects such as improving sleep and exercisng through treatment, managing side effects and pain, and coping with fatigue.

Please download this health and wellbeing poster and display in your waiting rooms and all areas where patients living with and beyond cancer are likely to be. It has a QR code which means they can quickly access the advice on our health and wellbeing page. 


This is a detailed summary provided to both patient and GP explaining treatment completed, potential side effects, signs and symptoms of recurrence, after care plan and contact details for any concerns.

Surrey and Sussex Cancer Alliance has developed standard templates for use that have been developed in partnership with Secondary Care, Primary Care and patients. Find them here:

This is an appointment with the patient and GP about 6 months after diagnosis which provides another opportunity to raise any new and ongoing concerns. If appropriate, a person can be referred to services or signposted to information and support available in their community and from charities.

Macmillan has top tips to help primary care professionals carry out effective Cancer Care reviews: 10 top tips for primary care: Effective Cancer Care Review