Evidence-Based Communication Skills That Make a Real Difference
Enhanced Healthcare Communications — An interactive virtual programme for health and social care professionals navigating difficult, emotionally charged conversations. Effective communication skills reduce consultation time, decrease repeat appointments, streamline clinical pathways, and improve patient satisfaction and long-term outcomes.
"Patients will receive better communication from me as a result of my knowledge increase."
About the course
This interactive virtual programme is designed for both clinical and non-clinical professionals who want to enhance their communication skills when facing complex or emotionally challenging situations.
The training is experiential and grounded in evidence, offering opportunities to explore communication theories, reflect critically on scenario-based exercises, receive feedback, and embed these skills into everyday practice — all within a psychologically safe and supportive environment.
You'll explore the psychological impact of illness on patients and their families, identify personal and systemic barriers to communication, and practice applying a range of evidence-based communication theories to real-world scenarios.
Click here to download the course summary.
Click here to download the learning journey.
Why this course matters
Effective communication is not just a "soft skill" — it's a cornerstone of high-quality healthcare. Whether you're managing distress, breaking bad news, addressing anger, or supporting individuals through difficult diagnoses, these moments demand more than compassion alone. They require refined, evidence-based communication skills.
This course is designed for health and social care professionals who routinely navigate difficult, sensitive, or emotionally charged conversations with patients, their families, and colleagues. Grounded in research and best practices, it provides practical tools to enhance your ability to engage in meaningful, therapeutic communication.
What you'll learn
The psychological impact of illness on patients and their families - Personal and systemic barriers to effective communication in healthcare settings
- Evidence-based communication theories and models
- Practical techniques for managing distress, breaking bad news, and addressing anger
- How to navigate emotionally charged conversations with confidence and compassion
- Strategies for meaningful, therapeutic communication with patients, families, and colleagues
- How to reflect critically on your own communication practice and identify areas for growth
- Ways to embed enhanced communication behaviours into your day-to-day work
What you'll gain
Who is this course for?
This course is open to health and social care professionals across Surrey and Sussex, including:
- Nurses
- Allied Health Professionals
- Healthcare Assistants
- Admin and Clerical Staff
- Social Presecribers
- Paramedic Practitioners
- Care Coordinators
- Students (considered on application)
This course aligns with ACCEND levels and is suitable for professionals at the following stages:
⚠️ Before you apply, please note: You will need manager approval for the course date.
Additionally, you must have access to a working tablet, iPad, laptop or PC with a microphone and camera installed. Mobile phones are not permitted — you will not be able to fully participate in all interactive elements on a phone.
Meet the faculty
Interested in applying?
⚠️This course is free for Health and Social Care staff working within the Surrey and Sussex area. We also welcome prospective candidates from outside this region; however, a fee may apply.
If you have questions about the course, eligibility, or would like to discuss whether this programme is right for you or your team, get in touch: rsch.sscacancereducationteam@nhs.net
Or scan the QR code below, with your tablet or mobile device
